Most people will live in their own homes all of their lives. Only a
relatively small percentage of people will need to move into an aged care facility.
If you believe that you or your relative should consider moving to an aged care facility
where you will receive 24 hour care you may choose which aged care service is suitable to
your care needs. The avenues provided will assist you in understanding the move to
residential care.
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Aged Care Assessment Teams (ACATs) have been established by the Commonwealth Government
to help you decide which services will best meet your needs. The ACAT team is usually
based at a hospital or community centre and may include a doctor, nurse, social worker,
physiotherapist or occupational therapist.
It is best to talk to your own doctor or local hospital first to see if you need to be referred
to an ACAT.
Once you have made an appointment, a member of your local ACAT team will visit you in your home
or in hospital to make an assessment of your needs.
We have compiled the following list of contacts and links which will assist you in seeking further
information;
RESIDENTIAL CARE ENTRY PACK
A step by Step guide for entering Aged Care Homes
INFORMATION SHEET 1
This factsheet explains the role of Aged Care Assessment Teams for older people, their families, friends and carers.
COMMONWEALTH CARELINK CENTRE
Toll Free: 1800 052 222 - contact details for your local ACAT
or call the Aged and Community Care Information Line on 1800 500 853
AGED CARE ASSESSMENT TEAMS
A list of Aged Care Assessment Teams by State
AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH & AGEING
Toll Free: 1800 500 853 (Aged and Community Care Information Line)
Toll Free: 1900 020 103 (Department of Health and Ageing)
Web Site: http://www.health.gov.au
AVENUES OF COMPLAINT
EXTERNAL COMPLAINTS
Australian Government Department of Health & Ageing
Department of Health & Ageing
Complaints Resolution Scheme
GPO Box 9848
Sydney NSW 2001
Tel: (02) 9263 3707 Fax: (02) 9263 3693
(02) 9263 3708 Toll Free: 1900 550 552
(02) 9263 3709
Resident Advocacy Group
The Aged Care Rights Service
Suite 5, 5th Floor, 64 Kippax Street
Surry Hills NSW 2020
Tel: (02) 9281 3600 Fax: (02) 9281 3672
Toll Free:1800 424 079
List of Guardianship Authorities/Public Advocates/Trustee Offices
Office of the Public Guardian
Level 15, Piccadilly Tower, 133 Castlereagh Street
Sydney NSW 2000
Tel: (02) 9265 3184 Fax: (02) 9283 2645
Toll Free: 1800 451 510
Guardianship Board
2a Rowntree Street
Balmain NSW 2041
Tel: (02) 9555 8500 Fax: (02) 9555 9049
Toll Free: 1800 463 928
Office of the Protective Commissioner
Level 12-16 Piccadilly Tower, 133 Castlereagh Street
Sydney NSW 2000
Tel: (02) 9265 3131 Fax: (02) 9261 4305
QUEENSLAND AGED CARE RESOLUTION SCHEME
Tel: (07) 3360 2765
QUEENSLAND AGED AND DISABILITY ADVOCACY INC
Tel: (07) 3637 6000
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Conform Health Group
5/3 Central Avenue
Thornleigh, NSW 2120
Tel: (02) 9875 9700
Fax: (02) 9484 9446
Email:agedcare@
conform.com.au
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Like more information on residential care referrals?
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Is there a Conform facility in my area?
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All our facilities are accredited by the Aged Care Standards and Accreditation Agency.
What does that mean?
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